FREQUENTLY ASKED QUESTIONS

How Do I Order Online?
Easy!  Just browse through our online catalog, and for each item you wish to purchase, simply select the size and color (where applicable) and then click on the "Purchase Items" button at the bottom of the page. The item(s) will then be added to your shopping cart.  If you want to review, change, or delete the items in your shopping cart, click on the
"Review/Modify Cart" button at the bottom of the page.

When you are ready to finalize your purchase, simply click on the "Checkout Stand" button, fill out the form and click "Submit".  Your order will soon be on its way to you!
 

Can I Order By Phone?
Of Course! Just call us toll-free at 888-784-3715 during our regular business hours of 9am - 7pm (Central Time) Monday thru Friday, and 9am - 5pm Saturday, and one of our courteous Customer Service Representatives will be happy to take your order.

Can I Order By Mail?
Yes! Just print out the order form page, fill it out, and mail it to:

Charlie's Menswear
250 E. Main St. 
Batesville, AR  72501
USA

Can I Order Without a Credit Card?
Absolutely! Just order by mail (see above), and pay by check or money order.

How Do I Check My Order Status?
You should receive an email confirmation from us the same day we receive your order. We will also send you an email notification the day your order is shipped.

I Live Outside The U.S. What About Customs Charges?
You are responsible for the payment of any duties or customs charges due when you receive your order. Check with your local authorities for more information on these charges.

What Are Your Return and Exchange Policies?
Charlies Menswear wants you to be completely satisfied with your purchase. We will be happy to give you a refund or exchange. Return your order securely packaged, insured and postage prepaid, and include the invoice you received with the shipment. Please indicate the reason for return on the back of the invoice.  Allow 2-3 weeks for your return or exchange to be processed.  Send to the address above.